Privacy Policy

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Privacy Policy
Effective Date: 9th December 2024

Welcome to A/L Kuppiya Store (“we,” “us,” or “our”). At Crayons Education Pvt Ltd, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit A/L Kuppiya Store. By using our Site, you consent to the practices described in this Privacy Policy. If you do not agree, please refrain from using our Site.

1. Information We Collect

We collect the following types of information:

  • 1.1. Personal Information

    When you interact with our Site, we may collect:

    • Name
    • Phone numbers
    • Billing and shipping address
    • Payment details (processed securely via third-party payment gateways)

  • 1.2. Non-Personal Information

    We may collect non-identifiable information such as:

    • Browser type and version
    • IP address
    • Device type
    • Pages visited and time spent on the Site

2. How We Use Your Information

The information collected is used for the following purposes:

  • Order Fulfillment: To process and deliver your orders.
  • Customer Support: To respond to inquiries or complaints.
  • Personalization: To provide a personalized shopping experience.
  • Marketing: To send promotional offers, newsletters, or updates (with your consent).
  • Site Improvement: To enhance the functionality and performance of our Site.

3. How We Protect Your Information

We implement the following measures to protect your information:

  • Encryption of payment details during transactions.
  • Secure storage of personal information on protected servers.
  • Regular review of security protocols and access controls.

Despite our efforts, no method of transmission over the Internet is 100% secure. We encourage users to safeguard their account credentials.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

  • Service Providers: With trusted third-party vendors (e.g., payment processors, delivery services) to fulfill your orders.
  • Legal Obligations: If required to comply with legal processes or government requests.
  • Business Transfers:: In the event of a merger, acquisition, or sale of company assets.

5.Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

  • Understand user preferences and improve website performance.
  • Analyze traffic and usage patterns.

You can manage cookie preferences in your browser settings, but disabling cookies may affect site functionality.

6. Your Rights

Under applicable laws, you may have the following rights:

  • Access: Request a copy of your personal information.
  • Correction: Correct inaccurate or incomplete data.
  • Deletion:: Request deletion of your personal data (subject to legal and operational requirements).
  • Marketing Opt-Out:: Unsubscribe from marketing communications by following the link in our emails or contacting us.

To exercise your rights, email us at [email protected]

7. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies before providing personal information.

8. Children's Privacy

We do not knowingly collect information from individuals under 18 without parental or guardian consent. If you believe we have collected such information, please contact us to remove it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated Effective Date. Continued use of the Site signifies acceptance of the revised terms.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

  • Email: [email protected]
  • Phone: 0452233000 / 0452228047
  • Address: A/L Kuppiya, Crayons Education Pvt Ltd, No 830, Colombo road, Hidellana, Ratnapura, Sri Lanka

Thank you for trusting A/L Kuppiya Store with your personal information.