Terms and Conditions
Effective Date: 9th December 2024
Welcome to A/L Kuppiya Store (referred to as “we,” “us,” or “our”). These Terms and Conditions govern your use of our website https://store.alkuppiya.lk (the “Site”) and the purchase of products and services offered. By accessing or using the Site, you agree to be bound by these Terms and Conditions. If you do not agree, you may not use this Site.
1. General Information
2. Eligibility
To use our Site, you must be at least 15 years old or have the consent of a parent or guardian. By placing an order, you represent that you meet this requirement.
3. Products and Services
- We offer educational materials, including books, guides, and study-related products.
- All product descriptions, pricing, and availability are subject to change without notice.
- We strive to ensure product information is accurate but do not guarantee its completeness, accuracy, or reliability.
4. Pricing and Payments
- Prices displayed on the Site are in Sri Lankan Rupees (LKR).
- Payments can be made via credit/debit card, bank transfer, or other payment methods listed during checkout.
- All orders are subject to confirmation and acceptance by us.
5. Order Process
- Placing an Order: Add products to your cart, provide required details, and complete the payment process.
- Order Confirmation: Once an order is placed, you will receive a confirmation SMS with the order details.
- Order Cancellation: We reserve the right to cancel orders for reasons including product unavailability or errors in pricing.
6. Delivery and Shipping
- We deliver within Sri Lanka. Delivery times may vary depending on your location.
- Shipping fees, if applicable, will be displayed during the checkout process.
- We are not responsible for delays caused by courier services or unforeseen circumstances.
7. Returns and Refunds
- Returns are accepted within 7 days of delivery if the product is defective or incorrect.
- To initiate a return, contact our support team at [email protected] or via phone at 0452233000.
- Refunds will be processed to the original payment method within 14 working days after return approval.
8. Intellectual Property
All content on the Site, including text, graphics, logos, images, and software, is owned by or licensed to Crayons Education Pvt Ltd. Unauthorized use of this content is prohibited.
9. User Responsibilities
- You agree not to use the Site for any unlawful or prohibited activity.
- You are responsible for maintaining the confidentiality of your account credentials.
- Refunds will be processed to the original payment method within 14 working days after return approval.
10. Limitation of Liability
We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Site or products.
11. Privacy Policy
Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Site, you agree to our Privacy Policy.
12. Governing Law
These Terms and Conditions are governed by the laws of Sri Lanka. Any disputes arising shall be subject to the exclusive jurisdiction of Sri Lankan courts.
13. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective upon posting on the Site.
14. Contact Information
For any questions or concerns, please contact us at:
- Email: [email protected]
- Phone: 0452233000 / 0452228047
- Address: A/L Kuppiya, Crayons Education Pvt Ltd, No 830, Colombo road, Hidellana, Ratnapura, Sri Lanka
Thank you for shopping with A/L Kuppiya Store!
